Frequently Asked Questions

We've put together some of the most commonly asked questions to our customer service team. If you can't find the answer to your question here, please don't hesitate to get in touch with our customer service team directly.

We take security very seriously and want to give our customers peace of mind and a safe, secure shopping experience. From the moment you enter the checkout, every piece of information is secure. Any payment transactions will be encrypted using secure sockets layer (SSL) technology and all your personal details are stored in accordance with the Data Protection Act 2018. Our checkout process uses industry standard SSL (Secure Sockets Layer) 128-bit encryption (the strongest possible) which secures your data. In our case, this service is provided by Shopify.

The quickest and easiest way to order is via our website. If you have any queries or questions, please feel free to email us at ZernellGillie.Fragrances@gmail.com

All our products are all hand poured in the United States.

Not only are our fragrances cruelty free, they are Sulfate free, Paraben free, Phthalate free, Palm Oil free, Vegan with No added colors and never tested on animals.

The best place to store your fragrance should be in a dark and cool space with stable temperature. Sunlight and high temperatures should be avoided.

Yes; email us at ZernellGillie.Fragrances@gmail.com and we'll try to facilitate your order request.

If you are not in when our carrier attempts delivery, they will post an information card through your letterbox with the relevant details.

You'll be charged once your order has been accepted and payment has been captured.

When attempting to log in, please ensure you have entered the correct email address and password. Don’t forget passwords are case sensitive so ensure your caps lock is not turned on. If the details are correct click "forgotten your password" and follow the simple steps to reset.

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